We understand that arranging a mortgage or organising personal finances can be extremely time consuming or stressful and so we aim to make it as painless as possible.
Our commitment to you
How you can help us
To help us give you the most appropriate advice, we ask you to:
Irrespective of whether you are looking to buy a new home, re-mortgage an existing property, or looking to protect your family from the unpredictability that life throws at it or protect your income if you are unable to work due to accident or ill health.
We are committed to offering you the highest possible standards of service. In doing so, we are pleased to support the Financial Conduct Authority initiative “Treating Customers Fairly”. We can undertake the whole process from answering the initial questions through to handling multiple product applications. Ensuring that everyone gets treated with the same urgency and maintaining your best interests are our main goals irrespective of the value of the mortgage.
We recognise that both we and our customers have everything to gain if we look after your best interests and treat your fairly in all aspect of our dealings with you.
With a team that has a large background in the military, be that they are now a veteran, spouses or parents have served – its pretty awesome to have been awarded the Silver Award of the Armed Forces Covenant, which recognises our commitment to demonstrating that service personnel/armed forces community are not unfairly disadvantaged as part of our recruitment process but also that we support the military community through the mortgage process.